Eight days ago, a woman broke into our old house. She came in through the unlocked (dumb) living room window. The screens on said window don’t lock, they can slide right up from either side. She came in and stole two items—my Fender Blacktop Strat, and my Martin D15M.
We filed a police report, and were told to be positively realistic. Less than a week later, the police called, stating they’d located my guitars at a pawn shop in Clarksville, IN. I was elated. I thought I’d never see them again, and here was news that they were found.
Now, the long, cold process of the law is forcing me to wait to get them back. State lines, jurisdictions, blah blah blah. I can’t wait to get the call telling me to go to Clarksville. I didn’t know how much I missed playing until these instruments were taken from me. I didn’t know how much I took our safety for granted until we were robbed.
Very thankful and fortunate. I don’t like the word ‘blessed’, but I guess some people would use it. World keeps on spinnin’.
"I created every single problem I ever had."
— Larry Winget
As a former customer service tech support guy (and a damn good one, only bested by a select few from my Apple days), I really hate it when the buck is being passed. Yes, I understand that certain issues are handled by certain departments. Yes, I know that sometimes reps, especially new ones, get information wrong, which results in a greater delay. Yes, I know that some reps have had a few horrible calls with horrible people and they’re thinking that I’m the next one that will give them hell. I have been in the trenches, I have had those days, I have shared my horror stories with comrades in an effort to laugh it off and get my head straight. But that understanding does not translate into forgiveness for an endless cycle of departmental ‘hot potato’—that method only serves to upset the customer, who is probably angrier with the piss-poor service than the issue which gave reason for the call in the first place.
TL;DR — it’s a sad state of affairs when a frustrated former techie is on hold long enough to figure out an issue with a system on which he’s never been trained.